Privacy Policy
Privacy Policy
How ER Group London collects, uses and protects personal information provided through this website.
Website privacy
How We Use and Protect Personal Information
The current website collects information mainly through the residential roofing enquiry form and the technical controls that protect that form.
We use that information to understand and respond to enquiries, protect the form from misuse and operate the website safely.
This policy also explains your data-protection rights and how to contact us with a privacy question.
Identity
Who the website is for
ER Group London is the trading name used on this website by ER Group London Ltd.
Our company number is 15408737 and our published address is 21 Ellis Street, London, SW1X 9AL.
You can contact us using the telephone number or email address shown on this website.
Who this policy covers
Website visitors and prospective clients
This policy covers website visitors, prospective clients and project-team contacts who use this website or submit a roofing enquiry.
It explains the personal information collected through the website, why it is used, how it is protected and the rights available to you.
Information collected
Contact, project and technical data
The contact form asks for name, email address, telephone, postcode or location, project type, project details and consent confirmation.
The website may also process technical information needed for security and reliable operation, including request timing, submission identifiers and hashed device or network information.
The form does not request payment details, account passwords or identity documents. Please do not include unnecessary sensitive information in your enquiry.
Files uploaded through our contact form
If you choose to upload a file through our contact form, we may collect and store that file with your enquiry. Uploaded files may include photographs, survey notes, drawings, plans, documents or other information you decide to provide to help us understand your roofing or property enquiry.
Uploaded files may contain personal information, for example where a document includes your name, address, property details, contact details, images of your home or other information included in the file or its metadata. Please do not upload sensitive personal information unless it is necessary for your enquiry.
We use uploaded files only to review and respond to your enquiry, assess the issue or work you have asked us about, prepare advice or an estimate where requested, and manage any related follow-up.
Uploaded files are not intended for public publication. They are not listed on our website, not added to our sitemap and not made available as general public downloads. Where a file needs to be accessed by ER Group London, it is made available through a controlled download link rather than a public file listing.
Access to uploaded files is limited to ER Group London and trusted service providers who support our website, hosting, email, enquiry handling, IT systems or professional administration. We may also use or share enquiry records where necessary for legal, insurance, accounting, contractual or dispute-resolution purposes.
If your enquiry does not become a project or customer relationship, we normally retain uploaded enquiry files for up to 24 months from our last contact with you, unless we need to keep them for longer for legal, insurance, security or dispute-resolution reasons.
If your enquiry becomes a project, customer relationship or contracted work, uploaded files that are relevant to the work may be retained with the relevant project and business records for as long as needed for contract administration, warranties, accounting, insurance, legal or dispute-resolution purposes, normally no longer than 7 years after the relevant project or last transaction unless a longer period is required or permitted by law.
You can contact us to ask about personal information held in uploaded files or to request deletion. We will consider requests in line with applicable data protection law and any legal, contractual, insurance or legitimate business need to retain the information.
Collection method
Direct submission and technical request handling
Information is collected when you submit the enquiry form, contact us directly or use the website.
Some technical information is processed automatically to deliver pages, validate requests and protect the form from misuse.
Optional analytics is used only where the required consent has been given.
Purposes
Why information is processed
We use personal information to respond to enquiries, understand the property and proposed roofing work, keep appropriate enquiry records and protect the website from misuse.
We may also use technical information to maintain the website, investigate faults and improve security.
Enquiry information is not used for automated decision-making or advertising profiling.
Legal basis
Our reasons for using personal information
Depending on the circumstances, we process information to take steps at your request before entering a contract, for our legitimate interests in responding to enquiries and operating a secure website, to meet legal obligations or on the basis of consent.
Where processing relies on consent, you can withdraw that consent at any time.
Enquiry storage
How website enquiries are stored
Accepted enquiries are stored in a protected, non-public part of the website system so authorised team members can review and respond to them.
Security controls use system-generated identifiers and do not store raw IP addresses as part of the accepted enquiry record.
Retention
How long information is kept
Website enquiry audit records are configured to be kept for 90 days.
Other correspondence and project records may be retained for longer where needed to respond to an enquiry, manage a working relationship or meet legal and business obligations.
Information is deleted or anonymised when it is no longer reasonably required.
Sharing and recipients
Who may receive personal information
Enquiry information is intended for authorised ER Group personnel who need to assess and respond to the enquiry.
Personal information may be handled by service providers who support website hosting, security or email delivery on our behalf.
We do not sell personal information. We may disclose information where required by law or where necessary to establish, exercise or defend legal rights.
International transfers
Safeguards for data handled outside the UK
Some service providers may process information outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate contractual or legal safeguards are in place.
Security controls
How we protect personal information
The enquiry form uses request validation, spam checks, rate limiting and non-public storage to reduce the risk of misuse.
Access to personal information is limited to people and service providers who need it for the purposes described in this policy.
No method of online transmission or storage is completely secure, but we use proportionate technical and organisational measures to protect information.
User rights
Rights may depend on context
Depending on the circumstances, you may have rights to request access, correction, erasure, restriction or portability of your personal information, to object to processing and to withdraw consent.
Not every right applies in every circumstance.
Use our published contact details to make a request or raise a privacy question. You also have the right to complain to the Information Commissioner's Office.
Automated decision-making
Automated checks and profiling
The website does not currently use automated decision-making or profiling to make business decisions about individuals.
Spam and rate-limit checks are security controls used to protect the form, not automated project-acceptance decisions.
Website security controls may automatically reject suspicious or repeated form submissions, but they do not make decisions about whether a roofing project will be accepted.
Children
The services are not directed at children
The residential roofing services and enquiry workflow are not directed at children.
The website does not intentionally collect children's data and does not implement age verification.
If we become aware that a child has provided personal information through the website, we will take appropriate steps to remove it.
Changes
Updates to this policy
This policy may be updated when website data-processing behaviour changes.
Please revisit this page periodically to see the current version.
- Privacy Policy How personal information is collected, used and protected.
- Cookie Policy How cookies and similar website technologies are used.
- Website Terms The terms that apply when using this website.
- Contact Contact details and the residential roofing enquiry form.
- Process How a roofing enquiry moves from first contact to completion.
Contact details
ER Group London
ER Group London Ltd
21 Ellis Street London SW1X 9ALCompany registration 15408737.
Next Steps
Contact ER Group London
Use our published contact details if you have a question about this policy or the personal information we hold.