Client feedback
Read feedback from clients who asked ER Group London to repair roofs, rebuild roof terraces, trace leaks and deliver residential refurbishment work.
The reviews cover both the finished result and the experience of working with the team, including communication, punctuality, workmanship, responsiveness and care around the property.
For a closer look at how similar work was carried out, follow the related project links or explore Our Work.
Client feedback
The reviews below are Google Business Profile reviews from ER Group London customers.
ER Group repaired and rebuilt our roof / terrace and did a phenomenal job. Jack, Andy & the whole team were great to deal with at all times and the job was done to a really high standard - we are thrilled with the results. Highly recommended.
Google Business Profile review
After a long time looking for someone to fix our leaking conservatory roof, it was a relief to find ER Group. Jack and his team were efficient and thorough. They arrived on time, quoted for the job as asked and the scaffold was erected as promised. The job was done neatly and the scaffold taken down as soon as they finished. Extremely pleased.
Google Business Profile review
First class service from start to finish. Jack is very easy to deal with and responsive. The guys worked efficiently and stuck to timescales. Great attention to detail and high calibre workmanship. In particular, Sam, Mem, Dean and Nick were professional and delivered a great job. Would definitely recommend.
Google Business Profile review
Very happy with repairs to our roof, I was glad to find a company with knowledge of green sedum roofs as well as regular types of roof construction. They were able to find and repair a small leak, without having to strip back the whole roof.
Google Business Profile review
We’re really happy with the work and turn around from ER Group. We used a cheaper and less experienced roofing company initially that left us with a huge hole in our ceiling for 6 months. Jack and the team were able to install, plaster, sort electrics and decorate bespoke windows in three rooms in less than 3 weeks. The work has been faultless from start to finish, I’d highly recommend ER Group.
Google Business Profile review
We had all of our front house repointed. We are very pleased with the works carried out. The house looks amazing now. They are some of the few companies that we trust when it comes to home refurbishment. Highly recommended.
Google Business Profile review
What clients value
Across the reviews, clients repeatedly mention workmanship, responsiveness, clear communication, reliable delivery and care in resolving difficult property problems.
Clients comment on finish quality, attention to detail and the standard of the completed work.
Reviews mention responsive contact, straightforward coordination and teams who were easy to deal with.
Feedback includes punctual attendance, promised scaffolding dates, efficient delivery and prompt clear-down.
Several reviews describe ER Group resolving leaks or unfinished work after earlier attempts had not fixed the underlying problem.
Project
Bespoke windows installed across three rooms, with plastering, electrical work and decoration coordinated as one refurbishment package.
Project
Full front-elevation repointing to a private home, renewing the visible mortar joints and restoring a consistent finished appearance.
Review questions
Next Steps
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